Frequently Asked Questions
Everything you need to know about your new JackRabbit eBike experience.
How long does the battery last on a single charge?
Our high-performance lithium-ion batteries typically provide a range of 40-60 miles depending on terrain, rider weight, and pedal-assist levels.
Do I need a special license to ride a JackRabbit eBike?
No, our eBikes are classified as Class 1 and Class 2 electric bicycles, meaning they can be operated without a driver's license in most states, similar to a traditional bicycle.
What is your shipping policy for oversized sports equipment?
We offer free ground shipping on all eBike orders within the continental US. Bikes are shipped 85% assembled in heavy-duty reinforced packaging to ensure safety.
Can I return my eBike if it is not the right fit for me?
Yes, we offer a 30-day trial period. If you are not satisfied, you can return the bike in its original packaging. Please note that a restocking fee and return shipping costs may apply.
Are JackRabbit eBikes water-resistant for outdoor sports?
Our eBikes are rated IP65 for water resistance, meaning they are protected against splashes and rain. However, they should not be submerged or cleaned with high-pressure power washers.
What kind of warranty comes with my purchase?
Every JackRabbit eBike comes with a comprehensive 2-year limited warranty covering the frame, motor, and battery against manufacturing defects.